Evergreen - Customer Service Healthcare

Atento is seeking a dedicated and experienced Customer Service Representative with a strong background in health insurance. The ideal candidate will excel in providing exceptional customer service, resolving inquiries efficiently, and demonstrating comprehensive knowledge of health insurance policies, claims, and benefits. Candidates must be bilingual (English/Spanish) with a minimum B2 proficiency in English. This is an onsite position and requires availability to work weekends.

What would you do in this role:

• Serve as the primary point of contact for customers, addressing inquiries regarding health insurance plans, claims, billing, and coverage options.
• Assist customers in navigating their health insurance benefits, resolving issues, and explaining policy details in a clear and professional manner.
• Handle incoming calls, emails, and chat inquiries with efficiency, empathy, and professionalism.
• Provide accurate and up-to-date information about products and services to ensure customer satisfaction.
• Collaborate with internal teams to resolve escalated issues and ensure timely follow-up with customers.
• Process customer requests, including claims submissions, plan changes, and other administrative tasks.
• Stay updated on industry regulations and company policies to maintain compliance.
• Document all interactions and maintain accurate records in the company’s CRM or database.

To become part of our team:

• Proven experience in health insurance (e.g., policy management, claims processing) and customer service.
• Bilingual proficiency (English/Spanish) at a minimum B2 level in English (both verbal and written).
• Strong communication skills with the ability to simplify complex concepts.
• Proficient in using customer service software, CRMs, and standard office tools.
• Excellent problem-solving and conflict-resolution skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• High school diploma or equivalent required; a degree in healthcare, business, or a related field is a plus.
• Flexibility to work onsite and weekends as required.

Key Competencies:

• Empathy and patience when handling customer concerns.
• Strong organizational skills and the ability to multitask.
• Team-oriented with a customer-first mindset.

Work Environment:

• This position is onsite and includes weekend availability.
• A collaborative and supportive environment with opportunities for growth.

What's in it for you?

· A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with

· Endless career opportunities and clear paths for career development

· A competitive salary

· Inclusive perks and benefits, including Employee Discount on cell phone services.

· Opportunity for monthly performance incentives and commissions

· Benefits package (Medical Insurance)

· Joining a team and building a positive relationship of teamwork, trust, and excellence

Call us home:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call ATENTO home.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-time

Pay: $11.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Ability to commute/relocate:

• Caguas, PR 00725: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person