Evergreen- Healthcare Customer Service Representative

Caguas, Puerto Rico
Full Time
Experienced
ATENTO is an award-winning global company specializing in Customer Experience (CX) solutions, creating outstanding experiences for the world’s leading brands and their customers. We are an ambitious team of innovators, risk-takers, and game changers—people who thrive on solving complex problems.
We are currently looking for a Customer Service Representative to join our team.
ABOUT THE ROLE
The Customer Service Representative will be responsible for coordinating and schedule appointments between members and healthcare providers, providing direct support to members regarding their coverage.
KEY RESPONSIBILITIES
  • Ensure all customer interactions comply with established procedures and relevant regulations.
  • Address customer needs and expectations in a professional and efficient manner.
  • Follow up on open cases to ensure timely and satisfactory resolution
  • Resolve questions related to policies and benefits.
  • Respond quickly to customer concerns, delivering effective solutions and demonstrating a strong commitment to customer satisfaction.
REQUIREMENTS
  • High school diploma.
  • Bilingual
  • At least 1 year of customer service experience.
  • Strong communication and interpersonal skills.
  • Willingness to continuously learn new products, systems, and policies.
  • Demonstrated skills in courtesy, empathy, timely resolution, value creation, and relationship building.
  • Ability to pass computer and typing assessments.
WHAT’S IN IT FOR YOU
  • A diverse, global organization filled with smart and friendly people.
  • Endless career opportunities and clear professional growth paths.
  • Competitive salary.
  • Benefits package (including medical insurance).
  • A positive team environment built on trust, collaboration, and excellence.
  • 10% productivity bonus.
MAKE ATENTO YOUR HOME
If you’re smiling right now and feel this is the perfect next step in your career, we want to hear from you!
Apply today and discover why more than 150,000 people worldwide choose to call ATENTO home.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*